FAQs

How can we help you?

01. What is the right size that fits me?

All our styles are available in full sizes only. The listed sizes represent standard European sizes. We recommend customers who wear a half size or larger to size up for the best comfort. Below is the size chart that Mera uses when designing our unique styles.
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02. How to return or Refund a product to Mohra?

  1.  Replacement:
    • Customers can request a replacement within 14 days from the date of order delivery.
    • Customers must contact the customer service department to initiate a replacement request.
    • Within 48 business hours, our representative will be dispatched to deliver the new size and collect the previous one.
    • Shipping costs for replacements will be charged according to the province to which the new size is being sent.
  2. Refund:
    • Customers can request a refund within 14 days from the date of order delivery.
    • Refund requests are accepted only in the case of manufacturing or production defects.
    • Customers must document defects by providing photos or videos illustrating the issue.
    • After verifying the defect, the refund process will be arranged.
  3.   General Notes:
    • Products must be resaleable and in good condition to qualify for replacement or refund.
    • Products should be returned in their original packaging with all accessories.
    • If the desired replacement product is unavailable, an alternative can be provided, or a refund of the paid amount can be processed.
    • The company reserves the right to modify replacement and refund policies under special circumstances, with customers being informed of any changes.
This policy ensures customer rights and provides a swift and effective mechanism for processing replacement and refund requests.

03. How can I send my product to Mohra?

After reaching an agreement between customer service agents and the client, Mohra will send a representative to collect the order and return it to Mohra.

04. How can I clean my shoes?

Don't miss the opportunity to read our article for insights into the five tips our craftsmen suggest to keep your shoes cleaner.

05. How can I track the status of my return order?

You can track the status of your return order by using the tracking number provided by customer service, or you can always request assistance from a customer service agent through the live chat option.

06. What is the timeframe for the quality assessment process?

During the quality assessment process, the team ensures that your product meets all the return requirements as outlined in our policies. This quality assessment process may take approximately 8 to 10 business days after receiving your returned product at our facilities. The refund process begins only after the product has successfully passed the quality assessment.